Shipping & Delivery Policy
Last Updated: [Insert Date, e.g., November 4, 2025]
1. Shipping Coverage Area
FoodStrong Market currently ships to customers within the Continental United States (Contiguous US) only. We are unable to fulfill orders to Alaska, Hawaii, or US territories at this time due to the perishable nature of our products.
Please ensure your delivery address is within our service area before placing an order.
2. Order Processing Time
Orders are processed and prepared for shipment within **1-2 business days** (Monday to Friday, excluding holidays) after the order is placed.
- Orders placed after [e.g., 2:00 PM EST] or on weekends will begin processing on the next business day.
3. Shipping Methods and Delivery Times
To maintain the freshness of our produce and perishable goods, we utilize reliable, temperature-controlled shipping methods.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Ground Shipping (Temperature Controlled) | 3-5 Business Days (After Processing) |
| Expedited Shipping | 1-2 Business Days (After Processing) - *Availability varies by location.* |
4. Shipping Costs
Shipping fees are calculated at checkout based on the weight, size of your order, and your delivery location.
- We offer **Free Standard Shipping** on all orders over **$[Insert Minimum Value, e.g., 75]**.
5. Delivery for Perishable Goods (Required)
Since your order may contain fresh produce or items requiring refrigeration:
- Orders are packaged in insulated boxes with cold packs to maintain freshness during transit.
- It is **essential** that someone is available to receive the package upon delivery or that the package is retrieved and refrigerated promptly.
- FoodStrong Market is not responsible for spoilage if the package is left unattended for an extended period after delivery confirmation.
6. Cash On Delivery (COD) Policy
We offer the convenience of Cash On Delivery for specific regions. If you select COD:
- Payment must be made in **full, in cash,** to the delivery agent at the time of delivery.
- Please have the exact amount ready as our delivery agents may not carry change.
- Failure to pay will result in the refusal of the delivery.
7. Tracking Your Order
Once your order has shipped, you will receive an email notification that includes a tracking number. You can use this number to monitor the progress of your delivery on the carrier's website.
8. Contact Information
If you have any questions about your order, shipping, or delivery, please contact us:
- Email: cn4abdullah@gmail.com
- Phone: +1 (555) 555-1234