Frequently Asked Questions (FAQ)

FoodStrong Market is your online source for the finest natural, fresh, and organic grocery products, including fruits, vegetables, pantry staples, and specialty foods, delivered directly to your home across the Continental US.

We offer a wide selection of both conventional and certified organic produce and groceries. Products listed as "Organic" meet the required certification standards. Please check the individual product description for specific details.

We primarily accept all major credit cards (Visa, MasterCard, Amex) and other secure online payment methods. Additionally, we offer **Cash On Delivery (COD)** as a convenient payment option in select service areas.

If you choose COD at checkout, you will pay the full amount of your order to the delivery agent in cash when your groceries are delivered to your door. Please ensure you have the exact cash amount ready.

We currently ship to all states within the Continental United States. We do not ship to Alaska, Hawaii, or international destinations at this time.

All perishable items (fresh produce, etc.) are carefully packaged in specialized insulated boxes with ice packs or dry ice to ensure they remain fresh and temperature-controlled throughout transit. We highly recommend retrieving your package immediately upon delivery.

Orders typically take 1-2 business days to process. After processing, standard shipping usually takes **3-5 business days** for delivery. You will receive a tracking number once your order ships.

We guarantee the quality and freshness of our products. If any item arrives damaged, spoiled, or is incorrect, please contact us **within 24 hours of delivery** with photographic proof. We will arrange a full refund or replacement. Please see our Return and Refund Policy for full details.

Due to the perishable nature of our products, we generally cannot accept returns or offer refunds for items if you simply change your mind. Only damaged, spoiled, or incorrect items are eligible for a claim.