📜 Return & Refund Policy
Last Updated: [Insert Date, e.g., November 1, 2025]
At FoodStrong Market, your satisfaction with the quality and freshness of our products is our top priority. Due to the perishable nature of the fresh produce and grocery items we sell, our policy differs slightly from standard retail.
1. Eligibility for Returns and Refunds
We accept returns and issue refunds only in the following specific cases:
| Condition | Action Required | Refund/Exchange |
|---|---|---|
| Damaged or Defective Items | Product arrives visibly spoiled, damaged, or unfit for consumption. | Full Refund or Replacement. |
| Wrong Item Received | You received a product different from what you ordered (e.g., received apples instead of oranges). | Full Refund or Replacement. |
| Missing Item | An item you were billed for is missing from your delivery. | Full Refund for the missing item. |
2. Non-Returnable Items (All Sales Final)
For health and safety reasons, and due to the perishable nature of our inventory, all sales are final except for the conditions listed above. We cannot accept returns or offer refunds for:
- Perishable Goods: Fresh fruits, vegetables, baked goods, dairy, or any product past its expiration date while in the customer's possession.
- Opened Items: Any food product with the original seal or packaging broken, unless it was discovered to be spoiled upon opening.
- Change of Mind: Orders placed incorrectly by the customer, or simply changing your mind after the delivery has been accepted.
3. Timeframe for Reporting Issues
You must inspect your order immediately upon delivery.
- All claims for damage, defects, missing items, or incorrect items must be reported to our Customer Service team within 24 hours of receiving your order.
- Claims submitted after this 24-hour window may be denied.
4. How to Process a Refund/Exchange
To initiate a claim, please follow these steps:
- Contact Us: Send an email to [Insert Your Support Email Address, e.g., support@foodstrong.store] with the subject line: "Damage Claim - Order #[Your Order Number]".
- Provide Proof: You must attach clear photographic evidence of the damaged, defective, or incorrect item.
- Wait for Authorization: Our team will review your claim and notify you of the approval or rejection within [e.g., 1-2] business days.
- Resolution: If approved, we will immediately process a refund to your original payment method (or issue a store credit/replacement if you choose).
5. Refunds
- Refunds will be processed to the original method of payment (or as store credit, if necessary) within [e.g., 5-10] business days after the claim is approved.
- For orders paid via Cash On Delivery (COD), the refund will be issued via [Specify Refund Method, e.g., Store Credit, PayPal, or Check] once the claim is approved.
6. Contact Us
If you have any questions regarding our return and refund policy, please contact us:
- Email: cn4abdullah@gmail.com
- Phone: +1 (555) 555-1234